Return and Refund Policy

Last Updated: September 1, 2026

Return Eligibility

You can submit a return or refund request within 30 calendar days from the date you receive your package. Returned items must be unused, kept in original condition and returned in their original packaging. Personalized custom‑made items and perishable goods are non‑refundable.

Return Authorization

Before sending back any products, you are required to contact our customer‑support team to obtain an official return authorization. Contact Email: zkxupusrri@outlook.com Please include your order number, clear product photos and your reason for return in your message.

Return Shipping Fees

Unless your product arrived damaged, defective or incorrect, you will bear all return‑shipping costs. The original outbound shipping fee is non‑refundable.

Refund Process

Once we receive and inspect your returned goods, we will notify you whether your refund request has been approved. Approved refunds will be sent back to your original payment method within 5‑10 business days.

Lost or Damaged‑in‑Transit Packages

If your order gets lost during shipping or arrives with visible damage, please contact us within 7 days of delivery confirmation, and we will start an investigation with our shipping carrier. We will offer you a replacement product or a full refund.